NSC Tenant Management View

 Tenant Management

Not every one will have the access to the Customer Central. Here is the view of how a NSC would create Tenant request and what options are available to request.

Any request related to refresh, exemption, renew, Implementer access etc. will be taken care here.

How many Exemptions are allowed on Sandbox?

Sandbox Refresh Exemptions

Workday allows up to two consecutive exemptions for refreshing Sandbox. 

What is Refresh Exemption ?

    Requesting a Sandbox Refresh Exemption simply means that the data and configurations aren't refreshed from Production that week.   

Where can we request the exemption ?

    Workday Customer Central. Navigation:

        Tenant Management > Create Tenant Request

Who can request for the exemption ?

    Exemptions can be requested by your organization's NSC (Named support contact) [usually the owners of the product in your organization] 

Points to Ponder:

• Every week Friday PST evening there will be a scheduled refresh activity in Sandbox. i.e. PROD data will be copied to SBX.
• You can't request a Sandbox refresh exemption prior to the Feature Release.
• Ad hoc Sandbox tenant refresh requests outside of our Weekly Service Update are not entertained.