Report: Business Process and Integration Notifications

Business Process and Integration Notifications

This is a report that you can use when you wanted to check for the notification routing. For example, for one of the task in the Business Process triggered a notification and you wanted to see, if it really triggered those recipients. This can be used for both Business Processes and Integrations.

There are couple of reports that you will notice in the tenant. 

 

Business Process and Integration Notifications (Do Not Use) - This is not an indexed report and Workday is not supporting this so refrain from using this report. Do Not Use (DNU)

Business Process and Integration Notifications Indexed - Use this Report. When you give your input parameters, be mindful in providing the values, do not go for lengthier durations.

The example below shows for one day.

Notice there are 317 instances for one day. Here you can see all the notifications that got generated with date and time. 

Recipients are the individual workers or the workers from the security groups. Lastly you can see the Static Email Recipients like test@gmail.com

Integrations: Notifications Sample

Integrations- Notifications Sample

We use Notifications on the scheduled Integrations specially to monitor if there is any abnormal behavior like the process getting aborted or failed or other below reasons. Once you set up the notification you can receive an email with the configured message.

Most commonly used Integration Statuses in Production are:

Aborted

Completed

Completed with Errors

Failed

Not Run due to Exceptions on Future Process

Some of the Fields that you can use on Notification while building your message:

 

• Integration System
• Integration Event
• Integration Event Status
• Integration Attachment
• Created from Integration Process Event

Sample Email:  Try to build with the below sample. Using Text and External Fields (Bold) 

Subject:

 

Integration System : Integration Event Status

 

Body: 

 

Integration System is Integration Event Status

 

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Integration Event URL is Integration Event

 

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Business Processes: How to exclude the Notification details link

How to exclude the Notification details link - Business Process

In business Processes, you know that you will be able to configure the custom notifications. Usually you will see the link in the notification that gets generated. There could be different reasons ( like security, don't need to give extra details) as why you don't want to show up the link to the process. 

Go to Edit Workflow Notification and check the check box as shown below. This helps in not showing the link details.

How to Know When the Tenant is Available after Schedule Updates

How to Know When the Tenant is Available after Schedule Updates

As we learnt, Workday Tenants are unavailable during .Weekly Service Updates and Workday Feature Releases

Your tenants some times may be available before the scheduled end time.  If you would like to be notified when any of your tenants become available after a Weekly Service Update or a Workday Feature Release,

Follow the below sequence of steps in which ever tenant the notification is required:

1. Create Custom Report - You can create your custom report with any report data source and fields. 
2. Create a new EIB Outbound Integration and use the newly created custom report as the data source. No Transformation required.
3. Use ‘Workday Attachment’ as the Delivery Method.
4. Set up the EIB Integration Notification (Trigger on Launch) to trigger when this EIB is launched. - Provide email IDs or Distribution list as who need to receive the notification also configure the Subject appropriately to indicate that your (PROD / Sandbox / Implementation etc.,) Workday tenant is available
5. Schedule the EIB to run after the maintenance window begins.( Weekly Recurrence 6:30pm PT on Friday for Sandbox and 12:30 am PT on Saturday for Production) 
6. When the service update is complete, the EIB will trigger automatically, and the notification email will be sent to indicate the tenant's availability.

Specially for Sandbox notifications, create the schedule in your Production tenant so that it copies over during the weekly Sandbox refresh.

Restricted to Environment - Sandbox  6:30pm PT on Friday
Restricted to Environment - Production 12:30 am PT on Saturday

Workday is planning for zero downtime as part of roadmap so, the above process would no longer be needed for the users to configure.