Workday Tenant - Maintenance Windows

Maintenance Windows

As we know we need to enter a Tenant Management Request in the Workday Customer Center to create, refresh or delete a Implementation tenant, there you will be asked to select a Maintenance Window. You may also select to refresh your Sandbox Preview tenant during the described maintenance windows. Workday currently allows only Implementation tenant maintenance to occur.

Here is a quick view of Community Calendar which shows the filtered events - Operations on - Implementation, Production, Sandbox and Sandbox Preview. This provides the view of scheduled events.

Other events that you can check out in the filter are Training Class, User Group Meeting, and Webinar

Workday Maintenance Window

Daily we have 4 maintenance Windows. All 'time' represented is in Pacific Standard Time. Below are the Standard timings in a given day represents when the tenant request will begin processing.

1.   2am
2. 10am
3.   6pm
4. 10pm

All Week days except Friday 6pm, Friday 10pm, and Saturday 2am, because of the Weekly Maintenance.

You need to submit your maintenance request by 2pm PT on the day prior to your preferred maintenance window. This is the deadline set by Workday.

Workday Schedules ( Service Updates )

Feature Releases and Service Updates

There are two Types of Schedules that you can notice in Workday. One is Feature release which is like an upgrade and the other being Service updates which is like regular maintenance, or applying patches, fixes.

 Feature release:

Workday Feature releases occur 2 times per year. Version Change happens with every Feature release. (Not Future release)

Do remember every single customer will be on the same version and it is the latest version.

This includes New or Feature releases, Enhancements, Bug Fixes, additional Packaged Integrations etc.,
When Workday rollout the updates, the customer system automatically converts to the newest release.
Tenants are not available during the Feature release Weekend (which happens 2 times every year)

Dates: ( 2019 - 20 - 21 Schedule )

Previous Version - 32

February 4, 2019 - Features available for Preview

March     9,  2019 - Workday 32 available in all tenants

Previous Version - 33

August       3,  2019 - Features available for Preview

September 7,  2019 - Workday 33 available in all tenants

Here on the Versions are called with Year and Release, Example: 2020R1 , 2020R2 instead of WD34, WD35

Previous Version - Workday 2020 Release 1

February 1,  2020 - Features available for Preview

March      7,  2020 - 2020R1 available in all tenants

Previous Version - Workday 2020 Release 2

August        8,  2020 - Features available for Preview

September 12,  2020 - 2020R2 available in all tenants

Upcoming Version - Workday 2021 Release 1

February 6,  2021 - Features available for Preview

March    13,  2021 - 2021R1 available in all tenants

Service Updates:

Fixes are applied every Friday during Scheduled timings in the service updates.

During the scheduled updates you will notice the tenant will be down and a message saying "Workday is currently unavailable." with the duration of outage. Its generally a 12 hour window on a weekend for Non-Production environments.